Frequently Asked Questions

Why does my internet slow down using my wireless network at home?

When using your wireless network at home, most people use their internet provider's hardware for their wireless network. While this will get you connected, the speed of these devices and the bandwidth you pay for play a significant role in the speed of your computing an browsing. If you add your own wireless router and only use the modem for access to the internet, your speed will increase due to the fact that these wireless devices are made to maintain the highest level of data pass through along with protection from outside intrusion. The provider's modem is just that, a modem and doesn't provide any type of throttling, security or priority and allows many different types of attacks from the outside that would slow you down. Even though a hacker doesn't get on your machine, they can manipulate the hardware and cause head aches for you and everyone in the house. Call a professional today to protect your family and give them the security and speed you are paying for.

HINT:

Power cycle your router every week or so by pulling the power cord out, waiting 10 seconds, then plug it back in. This will give you a fresh connection and remove any cached information on the device.

Should I let Microsoft Updates run on my machine?

YES. To ensure all of the security and operational issues are covered, it is very important to run Microsoft Updates every chance you can. This will ensure you are protected against the latest security flaws that may have been there before the update. Microsoft puts out most updates on Tuesday, so keep this in mind if your machine slows down on the day each week.

Do I really need anti-virus software?

YES! It is very important to protect your online presence against hackers by using an anti-virus software that will protect against the latest threats coming from the internet. DV8 recommends AVAST Anti-virus. You can choose the FREE version or the paid version (recommended) which will do more than just scan for viruses.

Recently, it was determined that Microsoft Defender is adequate to wort off most attacks and viruses. This built in Microsoft software provides a good cover all for your security. This does not mean you should get rid of your current anti-virus subscription, but is a chance to think about it for future reference.

Is Office 365 Worth the Monthly Cost?

This question is put before us many times when dealing with clients and those looking to appear more professional and larger than they are. Microsoft/Office 365 is a powerful application that not only gives you email, but other actions such as file sharing (Sharepoint), real time communications with team members (Teams), and of course Exchange driven email which means when you set it up on one device, it will be the same on all of your devices.

You can purchase a package that fits your needs from $4/month for email only to $20/month for the entire productivity suite. DV8 recommends Microsoft 365 for any small or growing business. It will put you ahead of your competition in communication and productivity while keeping costs down. Call us today and we'll show you the way.